Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

SEATTLE — It happens even to savvy consumers, including Consumers’ Checkbook staff: Sometimes—even after you do extensive homework before making a purchase or contracting for a service—things still go ...

A complaint about slow service at a Dunkin’ Donuts ended with one of the employees chasing the customer in traffic, firing shots at him, according to investigators in North Carolina. It happened ...

A spoon and fork on a plate, on a restaurant table - Penpak Ngamsathain/Getty Images The customer is always right, as the saying goes. So what better way to measure restaurants than through customer ...