The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

There are a lot of solar power companies out there, and not all of them are worth doing business with. Take extra care when ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

The Commission’s Rule on the Use of Consumer Reviews and Testimonials went into effect on October 21, 2024. The Rule addresses deceptive and unfair conduct involving consumer reviews and testimonials.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Syracuse lawmakers are considering revoking special-use permits for Nembhard’s Auto Sales due to customer complaints of ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

TLC Plumbing Heating Cooling Electrical has reported a measurable rise in public feedback across its plumbing, heating, cooling, and electrical divisions, coinciding with the organisation’s ongoing ...