Customer Support and the entire Relationship Management has become the top priority for every customer focused financial services organisation. Companies have identified that increased competition in ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Keep reading to find out all about the complete history of CRM and what the tools of today owe to ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

The best contact management software is Zoho CRM, offering an affordable platform with lots of features aimed at helping you track and analyze contact data, including list segmentation and automated ...

FORT LAUDERDALE, FL / ACCESSWIRE / December 11, 2017 / When Singapore-based Everise acquired U.S.-based C3/CustomerContactChannels a year ago, it did so with a vision to be a disruptive force in the ...

PLANTATION, FL--(Marketwired - May 12, 2014) - C3/CustomerContactChannels, a global provider of customer management solutions, announced plans to expand its current 300 seat operations in Guatemala ...

It may sound counter-intuitive but, customer complaints are good for business. Many organisations do not make it easy for customers to complain and as a result they delude themselves into thinking all ...