“The way we think about this [customer experience] is that it’s not just about customer satisfaction. We live in an experience economy. What that means is that satisfaction is the lowest minimum bar,” ...

Let discuss the important role of retail employees in powering the engine of economic growth and sustainability for the retail sector. At first glance, a retail job might seem like a straightforward ...

The term ‘gamification’ has been around for over two decades, but it only truly became part of the wider public consciousness in 2010, when it began to be seen in many different areas of marketing, ...

Newell Brands (NASDAQ: NWL), a leading global consumer goods company with a portfolio of iconic brands including Rubbermaid®, ...

Explore the effects of leadership styles on retail employees and customers, using real examples from UK retailers to give you an insight into how they work in practice. In retail, where employees need ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

When it comes to customer experience at the nation’s largest retail pharmacy chains, there is plenty of room for improvement, according to Tilak Mandadi, the chief digital, data, analytics and ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

Representative Image Customer experience - both online and offline - has emerged as the key differentiator for brands across categories. It has assumed even greater significance after the pandemic, as ...

Generative AI can power lifelike chatbots and create digital models for trying on clothes, but it comes with risks that retailers should know. Artificial intelligence is everywhere, but users may not ...