UGAFODE Microfinance Limited (MDI) has strengthened its standing as one of Uganda’s most outstanding financial institutions after clinching three top accolades at the 2025 Annual Bankers’ Awards held ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

The "CX Leaders Navigate Disruption in a New Era of Customer Contact" report has been added to ResearchAndMarkets.com's offering. This report provides an in-depth look into what is changing in the ...

AI is redefining work, reshaping hiring, and transforming competitive advantage.

Entry-level and graduate roles serve as a foundation for career development, but appear to be at risk. Over recent months, there has been a consistent stream of reporting around declines in these ...

These are the skills that companies are actively, sometimes desperately, seeking right now. Get ready to peek behind the ...

The key skill is not to become an AI programmer, but to be someone who can work with AI, using it like a digital colleague.

The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

MAJOR artificial intelligence and customer relations management (CRM) solutions provider Salesforce on Tuesday announced the opening of its Manila headquarters that will capitalize on the country’s ...

This National Entrepreneurship Month, Entrepreneur heard from eight business leaders about the valuable lessons they took ...

Here’s a look at how TD Synnex is shaking up the distribution landscape with an agentic AI assistant with deep solutions ...

It's hard to find a good job in economies that are growing. There are jobs out there, but it can be hard to know where to ...