Customer service is quickly taking center stage as COVID-19 and the resulting economic impacts affect operations across a variety of industries. Customers are clamoring for sold-out supplies, ...

If your website still has examples and words about what you used to do for your customers before the coronavirus pandemic, you’re doing yourself some serious harm in attracting new clients who will ...

You know that uneasy feeling when you hover over the send button, wondering if your message sounds confident or desperate.

Telecommunications provider Verizon is warning millions of customers to not open any text messages that appear to be coming from their own phone number. Thousands of customers have been receiving ...

The past several weeks were quite challenging for the airline industry as it dealt with the strain of the longest government ...

Day Air Credit Union sent an email to its customers that the company is aware of an increase in fraudulent text messages claiming to be from Day Air and asking for immediate action. People are being ...

KANSAS CITY, Mo. — As more than 2,000 Evergy employees work to restore power to thousands, the utility is keeping customers updated of its progress through text messages. Evergy customers across the ...

To mark International Fraud Awareness Week, Nigerian banks sent messages to customers on the need to guard sensitive ...