ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

Shares of Veeva Systems (VEEV) fell ~9% on Friday to reach the lowest level since May, even as the provider of customer ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data ...

InCoax Networks is taking the next step in the strategic transformation initiated during the autumn. The new, flatter organisation strengthens the company’s c ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

The Amazon Customer Service Center on Kinetic Drive in Huntington, West Virginia, will be closing by May 2026, a public ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Abstract: A chatbot is equally vital if its purpose and objective are known. Chatbots are commonly used in marketing, sales, and customer service. Artificial Intelligence has been with us since the ...

Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The update introduces deeper process automation, refined data ...