Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

There isn’t enough emphasis on the quality of customer relations in almost every business in our country. Certainly, many factors influence this, including the hectic time of the year, the labor ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Lightfield, a new AI-powered CRM from the creators of Tome, launches to challenge Salesforce and HubSpot by eliminating ...

There are many ways to improve your bottom line: inventory control, solid and accurate estimating, sharp materials ordering and handling, expert utilization of available manpower, controlling waste ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

InCoax Networks is taking the next step in the strategic transformation initiated during the autumn. The new, flatter organisation strengthens the company’s c ...

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

A new set of rules could also require businesses to make it easier to reach customer-service agents. By Sara Ruberg As Disney has raised the cost of tickets and hotel rooms at its theme parks, and ...