Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Menu Price Action -- Good Times core menu prices have increased about 1% since January 2024, with minimal premium to competitors; Bad Daddy’s anticipates less than 1% blended year-over-year pricing ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Abstract: By immersing trainees in a virtual space and conducting customer service training with customer avatars, physical training facilities are no longer required and customer service training ...