Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Concierge services are often associated with luxury lifestyles, reserved for celebrities, high-powered executives, or the ultra-wealthy. Checklist Concierge Service, LLC notes that this perception ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

DAVENPORT, Fla. (WFLA) — A customer at a Florida McDonald’s was shot by an employee of the restaurant during a dispute over being denied service late at night. At around 3 a.m. on Oct. 12, Peter Story ...