Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

Football supporters up and down the country have the opportunity to spend the night exactly like their England heroes - the stay is something I've never experienced before ...

Booking.com has replaced its customer service staff with artificial intelligence (AI), meaning scam victims are now forced to report fraud experiences to a chatbot. Last year, the hotel booking site ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

The Second Deputy Governor of the Bank of Ghana, Matilda Asante-Asiedu, has advised commercial banks to strengthen collaboration and deepen their commitment to excellence, innovation, and security in ...

Abstract: Today’s businesses rely heavily on focused marketing to improve their chances of growing and keeping their consumer base. Internet behemoths like Google and Facebook have expanded their ...

Update, October 10, 2025: Discord has confirmed 70,000 users were affected by a recent data breach affecting a third-party customer service provider. In a statement shared with The Verge, the platform ...

Abstract: Model customization mitigates the issues of inadequate performance, resource wastage, and privacy risks associated with using general-purpose models in specialized domains and well-defined ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. If you're calling Walmart's 1-800 ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A prominent St. Louis real ...