Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Danfoss will leverage the trained resources of Innomotics to deliver services including cross-border assignments, warranties, ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The Indian government aims to enhance HR standards in the services sector to align with global norms, facilitating worker ...

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...

GTA programmes are equipping a new generation of skilled professionals for a growing industry GUYANA’S tourism industry is experiencing remarkable growth and, while the influx of tourists showcases ...

Onsite LLM deployment isn't cheap, but there are many reasons to it beats a third-party service Running large language models ...