The growth of the customer journey mapping software market is primarily driven by increasing focus on customer experience management across ...

Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Learn how to coordinate email and SMS campaigns for small businesses by using each platform effectively and automating with ...

Nissan Motor Co. has confirmed that the personal information of around 21,000 customers was exposed following a cybersecurity ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

GBPPromote announces the launch of its new Google Reviews Management Software, created to help businesses manage reviews ...

Gujarat High Court held that software consultancy services to parent company located outside India provided on principal to principal basis qualifies as export of service and cannot be considered as ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

Ford is recalling more than 270,000 electric and hybrid vehicles in the U.S. because of a parking function problem that could ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...