Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

In today’s digital age, the opportunity to work from home has expanded significantly, especially in the retail sector. With ...

Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, ...

Danfoss will leverage the trained resources of Innomotics to deliver services including cross-border assignments, warranties, ...

The Bee Network is rolling out dementia awareness training for all frontline staff in a move to make public transport more ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador are a betrayal of Canadian workers, ...

Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and ...

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...

The career prospects for waiters in the UK remain uncertain, however. Britons are ordering in more than ever before. UK ...

Scaling a services business involves more than increasing client volume. It requires building a stable operational base, ...