Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Mr. Emmanuel Frimpong, Tourism Consultant, Analyst and Advocate, says weak service delivery continues to undermine tourism growth, visitor satisfaction, ...

Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and ...

India has launched Trishul 2025, a major tri-service military exercise across Gujarat and Rajasthan. The drill signals India's preparedness to counter any provocation near the sensitive Sir Creek ...

India begins Exercise Trishul, a tri-services drill with the Army, Air Force, and Navy from Oct 30 to Nov 10 along the western sector. The exercise tests joint operations, defense readiness, and ...

NEW DELHI: India is now conducting a major tri-Service combat exercise called “Trishul” on the western front with Pakistan, with a NOTAM (notice to airmen) issued for all aircraft to avoid a vast ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Officials said the exercise will mark a major stride in the Indian armed forces' ongoing pursuit of joint operational capability, technological innovation and indigenous defence preparedness, ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...