UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

Today’s audiences don’t just want to buy from a brand. They want an experience to go along with it. And while strategies like ...

The Human Experience combines customer and employee experiences into a new framework for delivering satisfaction at scale.

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

Unlock the power of local search to attract more customers. Elevate your marketing strategy with effective local search techniques.

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

"Scooter’s Coffee’s 2025 loyalty program revamp boosts rewards, speeds service, and reduces discounts for top customers." ...

Amtrak closed its Fiscal Year 2025 (FY25, Oct. 1 2024 – Sept. 30, 2025) on Sept. 30 with “record ridership and ...

Observe.AI has been named a Cool Vendor in the 2025 'Gartner ® Cool Vendors™ in Customer Support and Technology” report ...

Efficiency Heating & Cooling has been honoured with the 2025 Consumer Choice Award in the Air Conditioning and Heating ...