UK retail giant Kingfisher says Optimizely, a digital experience platform (DXP), has enabled it to test and perfect multiple ...

This National Entrepreneurship Month, Entrepreneur heard from eight business leaders about the valuable lessons they took ...

UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

Observe.AI has been named a Cool Vendor in the 2025 'Gartner ® Cool Vendors™ in Customer Support and Technology” report ...

Last year, when Thomas Jefferson University celebrated its bicentennial, university officials realized they had gone 200 years without an alma mater, a song to express pride in the institution. Today, ...

Today’s audiences don’t just want to buy from a brand. They want an experience to go along with it. And while strategies like ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the ...

Richardson Lighting has been recognized with the 2025 Consumer Choice Award in the Lighting Store category for Saskatoon.

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

Does your customer experience meet your customers' expectations? According to PwC, it probably doesn't, as 54% of U.S.

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Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...