3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

From overheating smart beds and privacy snafus to generative AI foul-ups and bricked smart thermostats, we had a bumper crop ...

You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

Mobile money operators and banks in Ghana must learn a basic rule of modern service: when your systems are down, communicate. Silence is not neutrality. It is disrespect.

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

When a UPI payment fails or lands in the wrong place, the fastest fix usually comes from knowing the exact path to follow and ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why these systems fail, and what airlines can learn from past disruptions.

On Monday, the BC Ferries website has been waitlisting people trying to reserve space on sailings, with current wait times ...

Credit exposes personal information of more than 5.8 million people through compromised third-party integration partner.