Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...
3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...
Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...
Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...
Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...
Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...
From overheating smart beds and privacy snafus to generative AI foul-ups and bricked smart thermostats, we had a bumper crop ...
T2, formerly 9mobile, faces a crisis with 2,664 subscriber exits in three months, highlighting ongoing trust issues despite ...
Recently, the spirit of idleness lured me into Facebook. I went to ‘Facebook’ instead of ‘bookfacing’. I was scrolling down ...
Mobile money operators and banks in Ghana must learn a basic rule of modern service: when your systems are down, communicate. Silence is not neutrality. It is disrespect.
The future of customer experience isn’t flashy AI — it’s AI that quietly works in the background, helping agents and ...
National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback