Getting an ROI with AI is not only achievable in 2026, but it will also be mission-critical to remain competitive in the ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

National Highway Traffic Safety Administration lists recalls Dec. 22 including Acura, BMW, Ford, GMC, Kia, Ram and Volkswagen ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Hydro One customers could face "more equipment failures and higher emergency repair costs" if the utility doesn't invest in upgrades sooner than later, the utility warns. But critics say the ...

Instacart has settled with the FTC regarding alleged deceptive practices while facing ongoing concerns about its pricing ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Recently, the spirit of idleness lured me into Facebook. I went to ‘Facebook’ instead of ‘bookfacing’. I was scrolling down ...