With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because we all know it already. Although that’s a sure truth, it doesn’t harm anybody to take a look ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

WASHINGTON, D.C. -- The 2004 NRF Foundation/American Express 2004 Customer Service survey showed 99 percent of shoppers report customer service being important when deciding to make a purchase, NRF ...

Chances are there is an unrelenting push from the C-Suite to improve your customer loyalty scores. Regardless of how you measure it, customer loyalty continues to be a major hot button for companies ...

“We don’t care. We don’t have to. We’re the phone company.” In 1976, Lilly Tomlin, playing the role of Ernestine on a Saturday Night Live skit, uttered these lines to a “customer” who was complaining ...

Answer by Gaetano DiNardi, Director of Demand Generation at Nextiva, on Quora: While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just ...

Is providing excellent customer service important in today’s competitive marketplace? Winning more work seems to be everyone’s top priority today. Most construction business owners and managers use ...

In today's customer-centric environment, where personalized experiences are appreciated and expected, conversational intelligence (CI) emerges as a pivotal element in reshaping the customer experience ...

As a business owner or leader in a customer service organization, you can spend countless hours (and dollars) on refining your processes and technology. Despite the expense of research and planning, ...