If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Gadi Shamia After the ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

OK, so now I’m on the war path. When I first conjured up the idea for this article, I had endured a series of awful customer service experiences. But today took the cake. Phone calls not returned.

A customer service worker has gone viral on TikTok after sharing a PSA for customers who go into heavy detail about their issues. In a video with over 233,000 views, TikTok user Lynese (@ssharkkbait), ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we ...