Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

The Trump administration has touted some service delivery projects and launched a design initiative, but it has also fired ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Observe.AI has been named a Cool Vendor in the 2025 'Gartner ® Cool Vendors™ in Customer Support and Technology” report ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Euler Motors launches Euler Prime, a real-time support system offering on-the-spot EV assistance in 45+ cities. With live ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

Customers said it’s not just the delicious food and exceptional service at Nori Thai & Sushi that keeps them coming back, but ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...