Customers said it’s not just the delicious food and exceptional service at Nori Thai & Sushi that keeps them coming back, but ...

Ouros Jewels, a fine jewelry brand founded in 2018, has announced an expanded international presence and a consolidation of ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

The police in the Netherlands have seized around 250 physical servers powering a bulletproof hosting service in the country ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Pennsylvania American Water filed a request Friday with state regulators for rate hikes ranging from $120 to $240 more per ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

CarMax is once again slimming down its workforce, this time axing around 350 positions nationwide. Most of the cuts hit its Customer Experience Centers, the network of employees who help buyers ...