Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

Augmented reality (AR) is enhancing customer service in various ways. This includes bolstering personalization for customers, assisting technology companies in guiding non-technicians through product ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Artificial Intelligence (AI) is dramatically changing ...

Learn about customer support strategies that improve service experiences by empowering customers to get answers and resolve issues on their own. As customers continue to demand faster and more ...

When a customer reaches out for support on a product or service, it’s a crucial time for any business. Today, making those moments count isn’t as simple as answering a phone call or responding to an ...

With the recent explosion of online commerce, customer service has become an important component of a business Web site. For many consumers, the support they receive—or don't—is the key differentiator ...

Observe.AI has been named a Cool Vendor in the 2025 'Gartner ® Cool Vendors™ in Customer Support and Technology” report ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...