Detailed price information for Freshworks Inc Cl A (FRSH-Q) from The Globe and Mail including charting and trades.

Customer support is the lifeblood of any successful small business in today's busy world. Satisfied customers result in repeat business, positive reviews, and priceless word-of-mouth advertising. But ...

Customer service software streamlines workflows, speeds up responses, and gives instant access to support—helping you exceed customer expectations, maintain brand perception, and keep customers coming ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

AI writing tools can help deliver exceptional customer service. Here's how to do it. Exceptional customer support leads to many benefits for businesses, including reduced churn rate, increased revenue ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Many customer service departments excel at handling phone calls, but when it comes to their inbox, they're at a loss. More and more customers are using email to communicate with these contact centers, ...