Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Scaling a services business involves more than increasing client volume. It requires building a stable operational base, ...

The R1S, built to conquer the wilderness, was defeated by a simple component failure 2,000 miles from the nearest service ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Paysign, Inc. (NASDAQ: PAYS), a leading provider of patient affordability programs, donor compensation solutions, engagement and management software platforms and integrated payment processing for the ...

When Whoop’s analytics chief Matt Luizzi recently looked across the company’s tech stack, he saw the same thing everywhere: AI agents multiplying. Slack has one. So does Snowflake. Google Workspace, ...

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

You can't personalize experiences when customer data resides in six different systems that don't communicate with each other.