“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

LIMA — Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table. “I treat all my ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

ST. CLAIR COUNTY — An Alaska-based firm will pay $3.5 million to settle allegations that it faked customer surveys to get more business through a program administered at Scott Air Force Base, federal ...

EL PASO, Texas (KVIA) -- The survey asks residents to identify the top issues the incoming director should focus on during their first 100 days. Responses will help shape the department’s strategic ...

The annual survey is here. NBA general managers react to key topics before the 2025-26 season tips off. John Schuhmann • Download the NBA App • Amex 2025-26 Season Preview The next generation of NBA ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...

Public support for a nonpartisan civil service has declined over the last year, according to survey data released Tuesday by the Partnership for Public Service, a nonpartisan good government group.