Today’s audiences don’t just want to buy from a brand. They want an experience to go along with it. And while strategies like ...

This National Entrepreneurship Month, Entrepreneur heard from eight business leaders about the valuable lessons they took ...

For UK homeowners, the whole process of buying furniture online has become easy and is largely driven by technology. Virtually all the innovations in online fur ...

The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

MAJOR artificial intelligence and customer relations management (CRM) solutions provider Salesforce on Tuesday announced the opening of its Manila headquarters that will capitalize on the country’s ...

Online shopping has transformed how we buy everything from clothes to electronics, but dealing with returns can still feel ...

Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security numbers and driver's license information.

Mader Group's casual workforce model, diversification into segments beyond mining maintenance, and strong earnings growth ...

AMERICAN cloud software company Salesforce officially opened its main office in Makati City on Tuesday, aiming to support ...

Egypt strives to be a regional leader in the field of artificial intelligence, through a strategy aimed at integrating this ...

Pune: Barely days after a customer attendant was assaulted at an Indian Oil Company (IOC) petrol pump in Yerwada, yet another ...

Does your customer experience meet your customers' expectations? According to PwC, it probably doesn't, as 54% of U.S.