The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...
This National Entrepreneurship Month, Entrepreneur heard from eight business leaders about the valuable lessons they took ...
Today’s audiences don’t just want to buy from a brand. They want an experience to go along with it. And while strategies like ...
Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...
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