The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Melbourne will be the location for one of just seven warehouse facilities for Chinese brand GAC, as the company commits to customer service and aftersales care.

Access Bank has launched the maiden edition of its SME Academy, training 100 entrepreneurs on taxation, valuation, finance management, customer service, ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...