In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

What's an acceptable tip for a driver who delivers a $20 pizza? A TikTok video purporting to show a DoorDash delivery driver in Texas swearing at a customer over the $5 tip she gave him has gone viral ...

In a world that seems increasingly determined to keep us apart, we're all bound together by at least one universal experience: the frustration of talking to a real person on the phone at a customer ...

A video viewed nearly 13 million times shows a server yelling after a customer who reportedly left a low tip. The shockingly rude and sarcastic service from a restaurant's waitstaff is seen in several ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

A TikTok video has gone viral showing someone leaving a cash tip for their Instacart shopper. It has sparked a debate among TikTokers about tipping in the situation. TikToker @blanquitaflorr, or ...