The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Frankly, customer service representatives need all the help they can get their hands on these days. With heavier workloads, more complex problems to tackle, and an increasingly impatient and Web-savvy ...

You probably know a technical person, someone who speaks in acronyms that you don't understand and who's always the first on the block to own the latest high-tech gadgets. But now that many consumer ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

We all know what a bad customer service experience feels like: You take the afternoon off and treat yourself to a trip to the spa. You are feeling totally relaxed after your amazing massage. Ahhh! But ...

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