Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Customer Success ...

Customer success (CS) seems to be right in the bullseye of what this first wave of generative AI is likely to impact. Some recent indications of this are Klarna’s incredible results deploying AI ...

Customer Paradigm celebrates 23 years of driving client success through eCommerce development, API integrations, and customer-centric digital marketing Boulder, Colorado–(Newsfile Corp. – November ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support automation, today announced that Bhusha Mehta has joined the company as Vice President of Customer ...

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

Wrike, the intelligent work management platform, today announced the appointment of Michelle MacCarthy as Chief Customer ...