Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, achieving top scores for responsiveness, client engagement, and sustainable ...

Ahead of schedule, Gulfstream Aerospace Corp.'s Customer Support U.S. repair station network has achieved full compliance ...

Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

A Swiggy customer said he managed to negotiate his refund from Rs 173 to Rs 810, and shared screenshots of the chat with ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues.

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...