Grice Connect

Gulfstream customer support exceeds safety standards

Ahead of schedule, Gulfstream Aerospace Corp.'s Customer Support U.S. repair station network has achieved full compliance ...

Voiso and Mercatus Outsourcing Partner to Transform Customer Experience

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Glitches slow rollout of Raleigh Water’s new billing system. What’s going on.

An alert warns Raleigh Water customers they may have trouble registering for the city’s new online payment portal on Nov. 14, ...

Pennsylvania American Water Files Rate Request Driven by More Than $1.2 Billion in Ongoing Investment to Provide Safe, Clean, Reliable Service

Pennsylvania American Water today filed a request with the Pennsylvania Public Utility Commission (PUC) for new rates to ...

Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation and Deliver Faster, More Personal Support

Detailed price information for Freshworks Inc Cl A (FRSH-Q) from The Globe and Mail including charting and trades.

Yotpo Automates 70% of Customer Support Tickets, Boosting Efficiency with Quack's Proactive Agentic AI Platform

Quack, the proactive agentic AI platform for customer support, today announced that Yotpo, a leading eCommerce marketing platform, has renewed its contract after successfully implementing Quack's ...