AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

A telecoms company that allows contracts to be concluded online should not require a customer to appear in person to ...

Systemic changes are needed from government and industry, experts say. In the meantime, users are turning to DIY.

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

The global banking sector is undergoing profound change, shaped by digitalisation, increased competition from fintechs, ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

We’ve been making big strides in our journey delivering the value of AI to our people, technology vendors and customers.

You’re not missing AI’s potential because it’s hiding — it’s because you’re looking too closely. Step back and see the whole ...

From inside jokes and terms flight used, to more serious codes for emergencies, here's how to decipher the secret language of ...

Self-service analytics is the heart of Snowflake Intelligence’s value proposition, says Zimkhita Buwa, CEO of Intellinexus.