AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

A telecoms company that allows contracts to be concluded online should not require a customer to appear in person to ...

Is your company leveraging design thinking? There are several different approaches to accomplishing a project or delivering a new product. For some organizations, implementing Lean principles and ...

Systemic changes are needed from government and industry, experts say. In the meantime, users are turning to DIY.

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Alejandra Pulido of Domu is transforming debt collection with AI-powered voice bots, enhancing efficiency, empathy, and customer engagement.

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

Artificial intelligence (AI) is disrupting the status quo in telecommunications. As major global innovators push the ...