Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

Everyone has more than likely had at least one memorable customer service experience, whether that be good or bad. Take US entrepreneur and angel investor Peter Shankman, for example. While at an ...

Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Customer retention strategies are evolving rapidly, and these include how ...