(MoneyWatch) Peter Drucker, the father of modern management, wrote, "If you can't measure it, you can't manage it." He was referring to virtually anything, and his wisdom has made companies ...

But there’s a major caveat: While well-designed surveys can uncover useful insights to inform organizational strategy, poorly ...

Poorly-designed surveys waste everyone’s time. Here are some common survey problems and ways to get the most out of your next. Can we talk? At the most basic level, these three words are the ...

How are you using narrative data from your family surveys to build the next strategic priorities in your district?

PHILADELPHIA (CBS) -- Hospital and physician practices, like many companies, have long used surveys, often expensive surveys, to look at customer satisfaction. The patient satisfaction reports called ...

As Hurricane Matthew closed in on South Florida in late October, the National Weather Service issued dire warnings that parts of the state might be uninhabitable for weeks or months. The effects of ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Surveys allow businesses across all industries to ...

Customer feedback surveys not only offer small business owners important feedback, but they also emphasize your value to your customers. When customers take the time to think about your business and ...

Schools seeking to tap the opinions of their constituents—parents, students, and community members—may never have had it so easy, thanks to the proliferation of online survey tools that are being ...

Here are five ways to improve patient satisfaction monitoring at ambulatory surgery centers. 1. Understand the value of patient satisfaction. The shift from fee-for-service-based care to value-based ...

Nearly every company conducts an employee engagement survey. Yet notwithstanding their ubiquity, employee survey research from Leadership IQ finds that only 22% of companies are achieving good results ...

Utah Valley University clarified what happened inside a Student Association meeting after earlier reports from an independent ...