HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...
A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...
Scottsdale, AZ - June 12, 2025 - LearnLogic proudly announces the launch of its Customer Service Training: Customer Champion Training in a Box, an entirely new way for small teams and organizations to ...
Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience. The federal ...
WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...
What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...
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