UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

The third day of flight cuts during the ongoing government shutdown has caused thousands of cancellations and delays, sending ...

Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

We may earn a commission from links on this page. In a world that seems increasingly determined to keep us apart, we’re all bound together by at least one universal experience: the frustration of ...