There are growing questions about whether one of Australia’s largest telcos could have done more to ensure customers would be ...

Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security ...

Hybrid customer experience platform unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty OTTAWA, Ontario--(BUSINESS ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

Online shopping has transformed how we buy everything from clothes to electronics, but dealing with returns can still feel ...

UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

For every organization, no matter the size or industry, the integrity and security of data is more crucial than ever as it faces the possibility of a cyber breach everyday. But what separates a ...

Airlines have certain obligations regarding refunds. Make sure you know how to get the best possible compensation.

Organisations now choose South Africa not just because it is affordable, but because it delivers value, says Smartz Solutions ...