MANILA, Philippines — In the bustling global marketplace, one nation has emerged as the pre-eminent destination for customer service outsourcing: the Philippines. This Southeast Asian BPO powerhouse, ...

Many companies worldwide are letting go of employees and replacing them with AI chatbots, especially in areas like customer service and Human Resources. As these automated tools step in for people, ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support, has been recognized in Gartner's 2023 Cool Vendor in Customer Service and Support Technology report. This ...