AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Customer relations play a key role in the success or failure of a business. Strong relationships build brand loyalty and encourage repeat business, while poor customer service can drive buyers to your ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

Smart ticketing systems and other new technologies are revolutionising how passengers experience rail transport, with flexible, remote journey planning and purchasing the order of the day. But when it ...