When an employee leaves, so does an organisation’s knowledge. One way of countering this is to set up communities of practice, as Sue Weekes reports. Finding a way to ensure an organisation’s ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

Join us in Washington, DC this November 18 - 21 for KMWorld 2024 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and ...

Do learning consortia work? That’s question I frequently get in discussions of the Learning Consortium for the Creative Economy, now being explored by Scrum Alliance and the Center for Innovative ...

With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible – gathering, managing and utilizing information is an ...

Thomas M. Koulopoulos is president of the Boston-based Delphi Group, professor of knowledge management at the Boston College Wallace E. Carroll Graduate School of Management and the author of four ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

It all started as a normal day for David and John (not their real names). Out of the blue, the Audit and Compliance team called them, seeking clarifications about some of their recent trades. Shortly ...