In last month's article, I discussed how to apply risk management tools to a strategic technology plan. This month, I will discuss the final layer of technology planning: incorporating knowledge ...

Knowledge Management plays a pivotal role in the business of law. The program unearths the latent value of work product, data, and "know-how" that can support and accelerate the practice of law at ...

The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase. But lately I've ...

A knowledge management tool implemented by the Federal Aviation Administration’s organization responsible for inspecting thousands of air facilities worldwide has improved communications and reduced ...

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...

Personal Knowledge Management (PKM) boosts productivity by supplementing memory retention and turning passive knowledge into ...

“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...

Ever called into a contact center only to wait on hold for an agent who couldn’t call up records, find the right information, or even determine the best person to speak with? Frustration mounts, and ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.