If you can’t add a phone number to your Microsoft account, read this post to know how to fix the issue. A few users have not been able to add their phone numbers to the Microsoft account. Whenever ...

Microsoft tore the wrapping paper from its latest contact center offer with the general availability of ‘Microsoft Dynamics 365 Contact Center’ on July 1, 2024. Microsoft Dynamics 365 Contact Center ...

Follow the steps below to create a custom caller ID policy, and apply it to the Microsoft Teams admin center. Make sure you are an IT admin who has access to the Microsoft Teams admin center or has a ...

On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog ...

During the opening day of its Inspire 2022 virtual partner conference on Tuesday, Microsoft revealed its latest intelligent contact center platform The new offering, dubbed the Microsoft Digital ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...