When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

AnyDesk is well used and it’s easy to see why for individuals and smaller business owners who do not need all of the sophisticated tools found in premium packages. Equally, however, it does have some ...

Splashtop AR allows remote technicians to easily see and fix onsite technology issues faster to reduce downtime and operating costs, increase productivity and improve customer/employee satisfaction ...

This is the first time such a service is being offered in this region and will be made available to homes and businesses that require quick and efficient resolution across a comprehensive range of ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...