The sole government-mandated training program for cannabis retail workers in Ontario is under new ownership after the program’s previous owner declared bankruptcy last month, throwing a critical piece ...

Now, more than ever, talent retention is critical, particularly in the retail sector where emphasis is placed on customer experience. Hence, strategising training ideas for your retail staff is ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

Sales success doesn’t come from a cookie-cutter approach. While generic training programs offer broad guidance, they often miss the mark when it comes to addressing the specific challenges your team ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The traditional role of retail salespeople is undergoing a fundamental transformation. As ...

The Canadian arm of SAP AG and Bata Ltd. are in an $18-million contractual dispute over a software system the shoe giant claims was "extremely cumbersome and retailer-unfriendly." In its lawsuit, SAP ...